Welcome to Carlo Crafts. Please read these Terms and Conditions carefully before using our services. By accessing or purchasing from Carlo Crafts, you agree to the terms outlined below.

1. Orders and Payment

All orders placed with Carlo Crafts are processed on a Cash on Delivery (COD) basis. Full payment is required at the time of delivery. Please ensure someone is available to receive and pay for the order at the provided address.

2. Shipping and Delivery

We aim to dispatch all confirmed orders promptly. Delivery timelines may vary based on location, weather conditions, and logistics. While we strive to meet estimated delivery dates, delays may occasionally occur. We appreciate your understanding and patience.

3. Returns and Exchanges

We accept returns and exchanges only under the following conditions:

  • The item received is damaged or defective.

  • You contact us within 48 hours of receiving the order.

  • The item is unused and in its original packaging.

To initiate a return or exchange, please reach out to our support team with your order details and photos of the issue.

4. Product Information

We make every effort to display product colors, materials, and details as accurately as possible. However, actual colors may vary slightly due to screen settings and lighting. Measurements and product specifications are provided as general guidelines.

5. User Conduct

You agree to use this platform for lawful purposes only. You must not engage in any behavior that may:

  • Violate any applicable laws or regulations.

  • Harm, disrupt, or interfere with our services or operations.

  • Misrepresent your identity or use false information during checkout.

6. Intellectual Property

All content on this platform—including text, images, logos, and designs—is the property of Carlo Crafts and is protected by copyright and intellectual property laws. Any unauthorized use or reproduction is strictly prohibited.

7. Limitation of Liability

Carlo Crafts is not liable for any indirect, incidental, or consequential damages that may result from the use of our products or services. Our liability is limited to the value of the product purchased.

8. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting. Continued use of our services after changes implies acceptance of the revised terms.

9. Contact Us

For questions or concerns about these Terms and Conditions, you can contact us at [email protected].