Thank you for shopping with Carlo Crafts. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased from our platform.
1. Payment Method
We currently offer Cash on Delivery (COD) as our only payment method. Customers are required to pay the full order amount in cash at the time of delivery. Please ensure that someone is available to receive and pay for the order at the shipping address.
2. Order Processing Time
Orders are typically processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Timeframe
Estimated delivery time varies depending on your location. Most orders are delivered within 3–7 business days. Please note that delivery may be affected by regional factors, weather conditions, or high order volumes.
4. Shipping Charges
Shipping fees, if applicable, will be clearly mentioned at checkout before you confirm your order. We may offer free shipping promotions from time to time, which will be clearly stated on the website.
5. Delivery Attempts
Our delivery partner will make up to two attempts to deliver your order. If no one is available to receive and pay for the item, the order may be returned to us, and you may need to place a new order.
6. Damaged or Missing Items
If you receive a damaged package or an item is missing from your order, please notify us within 48 hours of delivery. Include your order number and clear photos of the packaging and product. We will investigate the issue and assist you accordingly.
7. Address Accuracy
Please double-check your shipping details before submitting your order. Carlo Crafts is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
8. Contact Us
If you have any questions or concerns about your shipment, please reach out to us at [email protected].