At Carlo Crafts, customer satisfaction is important to us. If you’re not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.

1. Payment Method

All orders are processed through Cash on Delivery (COD).

2. Return Eligibility

You may request a return or exchange only under the following conditions:

  • The product is damaged, defective, or incorrect.

  • You contact us within 48 hours of receiving the order.

  • The item is unused, in its original packaging, and in resalable condition.

Returns requested after 48 hours of delivery may not be accepted.

3. How to Request a Return

To initiate a return, please contact us with the following details:

  • Order number

  • Photos or videos clearly showing the issue

  • A brief description of the problem

Our support team will review your request and provide further instructions.

4. Exchange Process

If your return is approved, we will arrange for an exchange of the same item or a suitable replacement, depending on stock availability. In some cases, we may offer store credit toward a future purchase if a replacement is not available.

5. Refunds

Since all payments are made via Cash on Delivery, direct cash refunds are not issued. However, if a return is accepted and no suitable exchange is available, we may offer an alternative resolution, which will be discussed with you on a case-by-case basis.

6. Items Not Eligible for Return

Returns will not be accepted for:

  • Products damaged due to misuse or mishandling

  • Items returned without original packaging

  • Custom-made or personalized items 

7. Contact Us

If you have any questions about our return and refund process, feel free to contact our support team at [email protected].