At Carlo Crafts, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

  • Your name

  • Contact number

  • Delivery address

  • Email address 

  • Order details and communication history

We only collect information that is necessary to process and fulfill your order and improve your experience with us.

2. How We Use Your Information

Your information is used for:

  • Processing and delivering orders

  • Communicating order updates

  • Responding to inquiries or support requests

  • Improving our services and product offerings

  • Sending occasional promotional messages 

3. Data Protection

We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. Your data is stored securely and only accessible to authorized personnel.

4. Marketing Communication

We may send occasional updates about new products, special offers, or promotions if you have provided consent.

Opt-Out Instructions:

If you no longer wish to receive promotional messages from us, you can opt out at any time by:

  • Replying STOP to our messages

  • Contacting us via email at [email protected] with the subject line Unsubscribe

  • Calling us at [email protected] and requesting removal from our marketing list

Your request will be processed promptly.

5. Cookies and Tracking

We may use basic cookies to enhance your browsing experience. These cookies help us understand user behavior on our site and do not collect personally identifiable information unless voluntarily provided.

You can disable cookies through your browser settings at any time.

6. Access and Correction

You may request access to, correction of, or deletion of your personal data by contacting us directly at [email protected].

7. Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted here, and the effective date will be updated accordingly. Continued use of our services implies acceptance of any revised terms.

If you have any questions about our privacy policy process, feel free to contact our support team at [email protected].